Terms and Conditions
- In order to access certain services or make purchases through PenUp, you may be required to create an account. When doing so, you must provide accurate and complete information. You are responsible for keeping your account details confidential, including your password, and for all activities that occur under your account. If you notice any unauthorized access or activity on your account, you must notify us immediately to prevent further issues.
- PenUp strives to provide accurate and up-to-date information about product availability and pricing. However, prices and availability are subject to change without notice. We do our best to ensure that all product descriptions, pricing details, and images are correct, but there may be occasional errors. If there is a pricing discrepancy or an out-of-stock situation, we will contact you to resolve the issue before proceeding with your order.
- When you place an order through PenUp, it is considered an offer to purchase products. All orders are subject to acceptance and availability. We reserve the right to decline or cancel any order at our discretion, even after you have received an order confirmation. This may happen due to various reasons, including but not limited to, product unavailability, pricing errors, or issues with your payment information.
- All payments for products ordered from PenUp must be made using the payment methods available on our website. You agree to provide accurate and complete payment information, and you authorize PenUp to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees. Payments are processed through secure channels, ensuring your financial information remains protected.
- We understand that sometimes returns are necessary. If you are not satisfied with your purchase, you may return the item within a specific time frame as outlined in our return policy. Products must be returned in their original condition, and you may be required to provide proof of purchase. Refunds will be processed based on the method of payment used for the original transaction. Certain items, such as personalized products, may not be eligible for returns.
- All content on the PenUp website, including logos, images, product descriptions, and text, is the property of PenUp or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our explicit permission. Unauthorized use of our intellectual property will result in legal action. [email protected].
- If you submit any content, including reviews, comments, or product suggestions, to PenUp, you grant us a non-exclusive, royalty-free license to use, modify, and distribute your content. You agree not to submit any content that is unlawful, offensive, or infringes on the rights of others. PenUp reserves the right to remove any content that violates these terms or our community guidelines.
- PenUp respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data. By using our website, you consent to the collection and processing of your personal information as described in the Privacy Policy. We take all necessary precautions to safeguard your data and comply with applicable data protection laws.
- PenUp is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from using our website or purchasing products. We do not guarantee that our website will be error-free or available at all times. Our liability is limited to the amount you have paid for the product or service in question, and we will not be responsible for any loss or damage resulting from a third-party interaction.
- We will not be held responsible for any delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, strikes, technical failures, or acts of government. If a force majeure event occurs, we will make reasonable efforts to notify you and resume services as soon as possible.